Ready for a revolution? Then you've come to the right place!
Together with you, we want to revolutionise the accounting world. As a tech start-up, automation, machine learning, build, measure and learn and customer happiness are the order of the day for us. And all this in an exceptional organisational structure with a powerful team spirit.
As a Customer Success Manager, you have a good sense of empathy, like to work precisely and goal-oriented, have a good intuition for the structuring and implementation of lean processes and know that only successful customers make Accounto successful.
These are your tasks and responsibilities
- Onboarding of our new customers from Romandie on Accounto
- Advising and supporting our customers in the reorganisation and redesign of their processes
- Supporting clients in the development and implementation of their digitalisation strategy
- Obtaining and evaluating customer feedback regarding the further development of the product
- Handling incoming and outgoing customer communication
- Identifying unmet customer needs and developing new solutions
- Actively contribute to the conception and development of the product in close cooperation with the product development team
What we expect
- Basic understanding of fiduciary and accounting issues
- Sense of responsibility and a very quick apprehension
- A strong customer focus demonstrated by your empathy, which is a reflection of how important our customers' needs are to us
- Ability to communicate complex problems and issues in a simple and understandable way
- Trustworthiness, passion and all-rounder qualities
- Familiarity with CRM solutions such as HubSpot or Salesforce are of advantage
- Fluent in French and good German and English skills
What we offer
- A fast-growing start-up that wants to achieve great things
- Rapid development opportunities and great freedom of action
- Huge learning potential through constant new challenges
- Organisation structured by themes instead of hierarchies
- Interdisciplinary teams in which every employee is equal - our guiding motto: the best idea wins.
- The opportunity to get involved in all aspects of the company and to actively shape the future of Accounto
- Open and solution-oriented communication
- Working remote or in the Accounto Office near Zurich HB
If you want to make a difference in a vibrant start-up environment and are fascinated by technology, you've come to the right place. With us, there is the opportunity to develop personally and professionally in a constructively challenging work environment. Sounds exciting? Then apply via our website. We are looking forward to meeting you soon!